Walking in the Light
It was a few weeks before Christmas. Money was tight, expectations felt high and then came that hydro bill for over $800. Long story short, I ended up snapping at the Hydro One employee on the phone and then hung up on her. As far as she knows, I have stopped feeding my kids so that we can forever pay the hydro bills. Truthfully, it was not her fault. She was simply the messenger and who knows what I did to her day. Looking back, I am disappointed at how I handled the situation. I like to think that I learn as I go and have grown since, though I am sure I have more great stories to come. It is that time of year again. We sing and speak of love, joy and peace. We prepare gifts and are full of excitement. Or are we really? It is also possible that we are busy, overwhelmed and frustrated. As we go to town, we see the hustle and bustle all around us. With the hustle and bustle, there is a lack of smiling faces. Chances are we will experience bad customer service, get cut of...